Hi, You may need to move configuration data from your development environment to QA, QA to UAT. In that case creating all configuration data again will be little tricky. Here is a process to export from one and import it to other. Export Configuration Data: Download CRM package from http://www.microsoft.com/en-us/download/details.aspx?id=44567 Extract it, You should find aContinue reading “Unified Service desk – Migrate/ import configuration data from one organization/ server to other”