Hi, You may need Logged in user details for different purposes in hosted controls. Here is the way to get them from replaced parameters. // This will give you actual logged in customer var customer = (Microsoft.Crm.UnifiedServiceDesk.Dynamics.DynamicsCustomerRecord)localSession.Customer.DesktopCustomer; Dictionary<string, CRMApplicationData> userInfo = null; if (!customer.CapturedReplacementVariables.TryGetValue(“$User”, out userInfo)) return; CRMApplicationData fullname = null; if (!userInfo.TryGetValue(“fullname”, out fullname))Continue reading “Unified Service Desk – Logged in user details in Hosted controls”