Unified Service desk – Migrate/ import configuration data from one organization/ server to other

Hi,

You may need to move configuration data from your development environment to QA, QA to UAT.

In that case creating all configuration data again will be little tricky. Here is a process to export from one and import it to other.

Export Configuration Data:

• Download CRM package from http://www.microsoft.com/en-us/download/details.aspx?id=44567
• Extract it, You should find a folder SDK/tools and DataMigrationUtility.exe.
• Double click on it and Select Export data. Then click on continue.
• it will ask for username and password.
• Then select a schema folder. You can find it in UII folder
• UII\USD Developer Assets\USD Configuration Tool Schema
• Select location to save data . Once it exports click on exit.

Close migration tool.

Import Data:

• Open migration utility agaain.
• Enter target server . Select Import data.
• On the login screen , Give target server credentails and select desired organization.
• Once it connects, It will ask for the file to be imported. Select the previously exported data file and click on import data.
• Click on exit.

go to USD and login, You should be able to see everything configured.

Happy coding..!

Sreeni

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